Resources Library by ANA

Revue Française du Marketing (Juillet 2004)

Ce numéro consacré à la Grande Distribution se propose d'aborder quelques-uns deces défis et d'évaluer les difficultés que rencontrent les entreprises dansl'élaboration et la mise en oeuvre des nouvelles stratégies et des...

Catalogue: ADETEM: Revue Française du Marketing

Author: ADETEM

Company: ADETEM

July 1, 2004

Research World (June 2004)

It is of course not true that a market researcher does not dare to say what he does if he is being asked about it. But what if he were to say that he works in a fantastic industry? That he makes an important contribution to decision making in...

Catalogue: Research World 2004

Author: ESOMAR B.V.

June 1, 2004

Market research, accountability, outcome focus and service standards

Market research plays a significant role in the new business practices of the Australian government public sector. This paper summarises the major reinvention of the Australian government public sector since the mid-1980s.It outlines six case studies...

Catalogue: ESOMAR Public Sector Social Research 2004

Authors: Catherine Argall, Natalie Wearne, Peter Bycroft

May 9, 2004

Facilitating consumer insight

Over the past five years research has made some giant strides by increasing its impact on business decision making. But what does this mean for the relationship between client researchers and their suppliers? The focus of this paper is a case study...

Catalogue: ESOMAR Conference on Excellence in Consumer Insights 2004

Authors: Becky Power, Charlotte Webb, Quentin Ashby

Company: GSK

April 18, 2004

Reality TV and the growth of ethnographic/qualitative research - coincidence or context?

All research and media exist by definition, like everything else, in context. The cultural shaping of (expectations) of methodologies, presentations, analytics, and values is not a surprise and while it is easy to deride the trivialisation brought...

Catalogue: ESOMAR Conference on Excellence in Consumer Insights 2004

Author: Neil McPhee

April 18, 2004

Marketing research or customer relationship management (CRM)

Marketing research must keep up with the times. The ESOMAR Guideline on Customer Satisfaction Research (September 2003) does not regulate customer satisfaction research within the realms of Customer Relationship Management (CRM). The authors fear...

Catalogue: ESOMAR Conference on Automotive Marketing 2004

Authors: J. D. Salters, P. Michaux, A. M.J. Deetlefs, A.L. McLean

March 1, 2004

Research World (December 2003)

Predictions have a habit of coming back to haunt those who get it wrong. Still, discussions with five of the big market research players reveal surprising unanimity about industry growth forecasts (between 2% and 4% worldwide), views on how clients...

Catalogue: Research World 2003

Author: ESOMAR B.V.

December 15, 2003

Living 24/7

This paper describes the role of market research in building knowledge as well as a tool to assist in improving company business and profit management. We are living the information age, in which knowledge is considered a company asset and more...

Catalogue: ESOMAR Congress 2003: Management, Accountability and Research

Authors: Ana Maria Gotelli Varoli, Dayse Maciel, Fábio Mariano, Haroldo Torres, Renata Cunha, Rony Susskind

Company: Procter & Gamble

September 14, 2003

The business world will never be the same

This paper examines business and public attitudes to corporate governance post-Enron. The crisis of confidence in business is explored, drawing on data from several countries. The public policy debate about the future of corporate governance is also...

Catalogue: ESOMAR Congress 2003: Management, Accountability and Research

Authors: Allan Hyde, Brian Gosschalk

Company: Ipsos MRBI

September 14, 2003